Refund Policy
Your satisfaction matters to us. We believe in transparency and fair practices when it comes to refunds for our budgeting education programs.
Effective Date: January 15, 2025
Our Commitment
At Pro-Terminal, we stand behind the quality of our budgeting education programs. Our refund policy reflects our commitment to student success and satisfaction. We want you to feel confident in your investment in financial education.
We understand that circumstances change, and sometimes a program might not be the right fit. That's why we've created a clear, fair refund policy that protects both students and the integrity of our educational offerings.
Quick Reference
Standard Refund Period: 14 days from purchase date
Full Refund Eligibility: Less than 25% course completion
Processing Time: 5-10 business days after approval
Contact Required: Email us before requesting refund
Refund Eligibility Criteria
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Course purchased within the last 14 calendar days from the date of enrollment
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Less than 25% of course materials have been accessed or downloaded
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No certificates or completion credentials have been issued for the program
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Written refund request submitted through our official support channel
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Payment was made directly through Pro-Terminal (not through third-party platforms)
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Account is in good standing with no violations of our terms of service
Step-by-Step Refund Process
1
Contact Our Support Team
Send an email to support@pro-terminal.com with your refund request. Include your enrollment details, reason for the refund, and any relevant information about your experience with the program.
2
Request Review & Verification
Our team will review your account within 2-3 business days to verify eligibility criteria. We'll check your enrollment date, course progress, and ensure all requirements are met for processing your refund request.
3
Approval & Processing
Once approved, we'll send you a confirmation email and begin processing your refund. The amount will be returned to your original payment method within 5-10 business days, depending on your bank or payment provider.
4
Account Access Removal
After the refund is processed, access to the course materials will be removed from your account. You'll receive a final email confirming the completion of the refund process and account status update.
Important Policy Details
Payment Method Returns
Refunds are processed to the original payment method used for purchase. Credit card refunds typically appear within 3-5 business days, while bank transfers may take up to 10 business days.
Partial Refunds
Students who have completed 25-50% of course materials may be eligible for partial refunds at 50% of the original price, subject to individual review and approval by our academic team.
Special Circumstances
Medical emergencies, family crises, or other extraordinary circumstances may warrant special consideration outside of our standard policy. Contact us to discuss your situation.
No Refund Scenarios
Refunds cannot be processed for completed courses, programs purchased more than 30 days ago, or accounts with terms of service violations. Certificate programs have different policies.
Questions About Refunds?
Our support team is here to help you understand our refund policy and guide you through the process if needed. We're committed to making this as straightforward as possible.